Privacy Policy

Last updated: April 20, 2026

1. Introduction

Tensordata Global Private Limited ("Company", "we", "us") operates the TensorCloud platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.

2. Information We Collect

Account Information

  • Name, email address, and password when you register
  • Organization name and team membership details
  • Billing and payment information

Usage Data

  • Compute resource usage (GPU hours, storage, API calls)
  • Service interaction logs (notebook sessions, deployments, instance activity)
  • IP addresses, browser type, and device information

Content You Provide

  • Models, datasets, and notebook files you upload or create
  • Configuration and deployment settings
  • Support requests and communications

3. How We Use Your Information

  • To provide, maintain, and improve the Service
  • To process billing and enforce resource quotas
  • To send service-related communications (status updates, security alerts)
  • To detect and prevent fraud, abuse, and security threats
  • To comply with legal obligations

4. Data Storage and Security

Your data is stored on secure infrastructure with encryption at rest and in transit. We implement industry-standard security measures including:

  • Namespace isolation in Kubernetes per organization
  • Network policies to isolate tenant workloads
  • Encrypted secrets management for API keys and credentials
  • Role-based access control (RBAC)

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in operating the platform (payment processors, infrastructure providers)
  • Legal authorities when required by law or to protect our rights
  • Organization admins within your team (usage data, resource allocations)

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we may retain data for a reasonable period for legal, audit, or backup purposes. You may request deletion of your personal data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Export your data in a portable format
  • Withdraw consent for optional data processing

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising. Analytics cookies, if used, are anonymized and used solely to improve the Service.

9. International Data Transfers

Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for any cross-border data transfers.

10. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

12. Contact

For privacy-related inquiries, contact us at support@tensordata.com.